Refund and Returns Policy

1. General Policy

At “The House of Leather,” we want you to be completely satisfied with your purchase. We understand that sometimes, you may need to request a refund or return an item. Please review our refund policy below for details on how we handle refunds and returns.

2. Refund Eligibility

We offer refunds in the following circumstances:

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within [X] days of receiving your order. We will provide instructions on how to return the item, and upon receipt and inspection, we will process a refund or replacement.

• Incorrect Orders: If you receive an order that is incorrect or different from what you purchased, please contact us within [X] days of receiving the order. We will guide you through the return process, and upon receipt and inspection, we will provide a refund or send the correct item.

3. Refund Process

To initiate a refund, follow these steps:

• Contact our customer support team at [Insert Contact Information] within the specified time frames mentioned above.

• Provide your order number, details of the issue, and any relevant photos or documentation as requested.

• Our customer support team will guide you through the return process, including the return address and any necessary instructions.

• After we receive the returned item and confirm its eligibility for a refund, we will process the refund. Please allow [X] business days for the refund to be credited back to your original payment method.

4. Non-Refundable Items

Please note that the following items are not eligible for refunds:

• Items that have been used, worn, or damaged due to mishandling or neglect.

• Items without their original packaging or tags.

• Personalized or customized items, as they are made to order based on your specifications.

5. Return Shipping

In most cases, customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item or damage). We recommend using a trackable and insured shipping method to ensure your return is received.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us.